Return & Refund Policy

Return & Refund Policy – Skin-Z-Care

Customer satisfaction is important to us.

Returns

We accept returns within 7 days of delivery under the following conditions:

• Product is unused
• Product is unopened
• Original packaging is intact
• Item is not damaged by the customer

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

• Opened skincare products
• Used beauty items
• Damaged products caused by misuse

Damaged or Wrong Products

If you receive:

• A damaged item
• Incorrect product
• Missing item

Please contact us within 48 hours of delivery with photos/videos for verification.

Refunds

Once your return is approved:

• Refunds will be processed within 5–10 business days
• Refunds will be issued through the original payment method where applicable

Shipping charges are non-refundable unless the error was from our side.

Return Shipping

Customers may be responsible for return shipping costs unless the issue is caused by Skin-Z-Care.

For return requests:

Email: skinzcare90@gmail.com