Return & Refund Policy

At SkinZCare, customer satisfaction is important to us.

Because skincare products are applied directly to the skin, returns are subject to hygiene and product-safety requirements.

Damaged or Incorrect Product

If you receive a damaged, leaking, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Order number

• Clear photographs of the product

• Photographs of the packaging

• A brief description of the problem

After reviewing the request, we may offer a replacement, refund, or another appropriate solution.

Change of Mind

For hygiene and safety reasons, opened or used skincare products may not be eligible for return.

Unused and unopened products may be considered for return subject to our return conditions.

Refunds

Approved refunds will be processed using the applicable payment method and according to the processing timelines of the payment provider.

Shipping charges may not be refundable unless the return is due to an error on our part.

Important

Skincare results vary from person to person. A customer not experiencing the expected skincare result does not automatically mean that the product is defective.

Go Psoriasis Cream is a skincare product and should not be considered a guaranteed cure for psoriasis or any medical condition.

If you experience significant irritation or an unexpected reaction, discontinue use and consult an appropriately qualified healthcare professional.

For return or refund requests, please contact our customer support team with your order details.

SkinZCare reserves the right to update this policy when necessary.